About | PBR Printing

PBR Printing

We provide businesses with the highest quality print solutions found nationwide

We Care About the Environment

When you work with PBR Printing you can be confident you’re working with a business that impacts the environment in a friendly, positive, and thoughtful manner. Read our Environmental Vision and Management Policy below:

Virtually 100% of our paper purchases are from paper companies that harvest trees from decades-old tree farms specifically planted, harvested, and replanted to provide an ongoing source of non-public paper pulp. These tree farms not only ensure a sustainable, ongoing paper supply but also assure the land they use will remain undeveloped commercially.
We use biodegradable inks and toners that are recyclable.
We use chemicals and solvents that are almost 100% water-soluble, biodegradable, and recyclable. They are often more expensive, but we consider these products to be a wise investment.
We have implemented programs to reduce our electrical consumption and to minimize the use of all raw materials.
A very important way we urge our customers to partner with us in our environmental efforts is by using our digital/Internet ordering, proofing, and reordering system. Use of our digital ordering system enables all of us to save substantial amounts of gasoline and other raw materials.
If you have suggestions about other ways we could further limit our environmental impact, please call us with your ideas.

Testimonials

Presidents letter

To our past, present, future customers:

Thank you for your interest in PBR Printing!

I hope you’ll take the time to tour our website. Once you do, I think you’ll be surprised to discover the many ways we can help your business grow and prosper.

PBR Printing is a unique and special place, and I feel privileged to be the president and owner of this company.

We are 100% locally owned and operated and are proud of the fact that over 85% of all the labor, supplies, raw materials, and resources we use to create and manufacture printing are purchased from other locally owned companies that support our local economy.

PBR Printing has been in business since 2005. We have printed business forms and sales and marketing materials for hundreds of companies in the Cheyenne area during that time.

If you would like to learn more about PBR Printing, I sincerely invite you to call me. I would be thrilled to answer any questions you have about our company and would also be grateful for the opportunity to give you a personally guided tour of our facilities, so you can see firsthand what we are capable of doing.

On behalf of everyone here at PBR Printing, I extend a warm welcome. I hope to get to know you better in the future.

Happy printing!

Ken Hopkins
Owner
[email protected]
307.638.2227

Company History

PBR stands for Print By Referral and has built its quality reputation from satisfied customers and repeat word-of-mouth business referrals. Owner Ken Hopkins has 26 years of extensive technical background as a former Systems Analyst and Technician with Xerox Corporation before opening his own digital printing business in 2005.

Located in Cheyenne for over 15 years, PBR has been a full service, comprehensive provider of On-Demand quality printing materials, utilizing a “Just In Time” approach to help clients print the right amount of materials, as needed when needed, and to avoid costly and outdated overruns. Ken and his team have over 200 years of combined printing industry experience. They are proud of their publication printing, working with a wide array of self-publishing authors across many exciting topics.

Our Mission is About More Than Printing

To provide the best printing and most helpful service in our community.

How Do We Achieve This Mission?

We are in the business of printing. However, we feel that our company produces something much larger than ink and toner on paper. We print your ideas, hopes, and dreams.
We take pride in the fact that the documents we create help tell your story and make your business more successful.
We make every effort to be successful, but we recognize that we can only accomplish this if we can help you be successful.

Our President's Letter

Find out why you matter to us.

We're Local. We Care.

Our fight against low expectations.

Equipment to Make Your Business Look its Best!

We have a strong equipment inventory. Since printing is considered a manufacturing business, our equipment choices have a major impact on how well our company can perform.

Our philosophy of providing consistent, on-time delivery and the highest quality printed images is made possible by our job workflow systems, our talented team of coworkers, and our top-notch equipment.

Careers

Join the Team at PBR Printing

Work should be challenging, rewarding, and fun! That’s what we believe anyway.

If you agree, we’d love to have you join our team. We’re always on the lookout for talented, creative, and motivated people who are interested in helping customers and building a successful brand.

Our co-workers are bright, personable, optimistic, creative, and detail-oriented. We provide a pleasant, supportive atmosphere and corporate culture that encourages each co-worker to develop their individual potential to the fullest. We continually seek out those with extraordinary skills, attitudes, and work ethic.

We also boast a high retention rate among our co-workers.

Here are a few reasons why:

We have a proven track record of success.
Our product—printing—is an essential element to the success of almost every business.
Ongoing employment, training, and advancement opportunities.
Competitive compensation programs.
Excellent benefits.
A friendly, supportive working atmosphere.
Open-minded management that is always looking for ideas and ways to do things better.
An industry that is growing and on the cutting edge of technology.

If you are interested in a career opportunity that is fast-paced, emotionally satisfying, fun, and deeply rewarding, please stop in and complete a co-worker application.

Our Philosophy

Is To Make You Happy!

Our primary objective is to make you happy. Here’s how:

Trust – We’ll tell you the truth, and we won’t exaggerate.

Price – We’ll earn your loyalty by consistently being your lowest-cost provider of printing.

Speed – We hustle. We’ll finish your order quickly. We encourage our coworkers to work quickly and with a sense of urgency.

Quality – We’ll carefully inspect your printed project more than once to ensure the highest quality.

Enthusiasm and Friendliness – We only hire customer service representatives who have positive attitudes, a concern for others, and a high level of attention to detail. They are a well-trained, enthusiastic, and caring bunch of graphic arts professionals who are determined to substantially out-perform the customer service reps at other printing firms.

How can we help you?

The Power of Positive Surprise

No matter how high your expectations, we always try to provide something “extra” to exceed them.
We hope to create a sense of wonder, astonishment, amazement, or plain old relief whenever you need a special favor from your printer. We call it the power of positive surprise.

We never celebrate mediocrity.

If your printing doesn’t turn out the right way, we throw it away (in the recycle bin, of course) and start over. It doesn’t happen often, but when it does, we won’t quit until your project looks exceptional.

We specialize in impossible deadlines.

Are you in a jam because of a tight deadline? Thanks for giving us the opportunity to help.

Small miracles are one of the services we’re glad to provide. It’s kind of fun to see the look of relief on a stressed-out customer’s face when we come through in an unexpected way. It makes our day. So how can we help you?

We’ll work late, so you don’t have to.

Got a really big job? No problem. We’ll work late and start early if we need to. That’s why the early morning crew at Starbucks knows us by name.

We answer the phone.

Ok, it sounds simple, but you’re too important to us to put you through the hassle of using an “automated attendant” phone system.

Since you’re a real person, we figure it’s only right that you get to talk to a real person when you call. Besides, we really like talking to you, so everybody wins. By the way, when you call, somebody nice will always answer.

We provide honest counts…with a few extras.

How do you really know you’re getting the 5,000 envelopes you just paid for? With some print providers, you don’t. We provide accurate counts, and then… we give you a few extras, just to say thanks.

We hire happy employees.

Have you ever seen a company with unhappy employees who had happy customers? Neither have we.

QR Codes

A Popular Addition to Your Marketing Arsenal

Did you know…

We can print QR codes on all of your marketing pieces and can even help you create the codes, too.

QR codes are quickly becoming a popular addition to many companies’ marketing arsenal.

Short for “quick response,” QR codes enable consumers and companies to connect in new ways. The “code” is embedded with data that, when scanned by a QR-reading device, links back to a website, landing page, contact record, or other predefined digital content.

Accessible by smartphones and other handheld devices, QR codes link consumers to web-based content and resources quickly and painlessly. As a result, companies can now share richer, more in-depth content, without requiring a lot of added real estate on printed pieces, ads, and other media.

QR codes marry print with digital. Many smartphones come preloaded with free software for scanning QR codes. For models that don’t, there are many free QR code readers available via the app stores of the various smartphone manufacturers.

Endless Possibilities

Since QR codes can point back to any website address, the possibilities for using them are as endless as the web itself. Here are a few ideas to get you started….

Put a QR code on the back (or front) of your business card. It can be encoded so the person scanning it can automatically receive all of your contact information digitally, so they don’t have to enter it manually into their phone’s directory.
Print a QR code on postcard or brochure mailers, and have it point to a landing page with a special discount offer.
Add a QR code to printed invitations, and point it to a Google map page that provides directions to your location.
Place a QR code on posters promoting a show, play, or movie, and have it point to a YouTube trailer promotion.
Print QR codes on product instructional sheets, labels, or decals, and link the code to a website providing more details or a YouTube video showing how the product is assembled.
Add QR codes to vehicle signs, billboards, TV ads, t-shirts, coffee cups… the list goes on.
Put QR codes on restaurant menus to provide dietary information for each dish.
Make the pages of a book come to life with QR codes that provide links to websites that offer more details about the subject in the book.
QR codes work great for tradeshow booth signs and events.
Want to bring more traffic to your Facebook page? Create a QR code that points to it, and add it to all of your marketing materials.

The possibilities are truly exciting, and the opportunities abound. So spice up your next marketing piece with a QR code. You’ll be glad you did.

We’re Local. We care.

Building a Strong Local Business Community

A Rebellion Against Low Expectations for Customer Service

Have you noticed that customer service isn’t what it used to be? Are you tired of customer service being available only through an 800 number, and then handled by someone who can hardly speak English?
Are you concerned about credit card security when you order products online?

Have you ever visited an out-of-town chain store at the mall and felt like–when you finally found a clerk to help you–they were disinterested and acted like you’re interrupting them?

Well, have we got good news for you!

You don’t have to use an 800 number to call us because we’re a locally owned business.

We’d be happy to accept your credit card for payment, and your transactions here are 100% secure.

Oh, and by the way, you’re not an interruption of our work; you’re the purpose of our work. In fact, we love it when you call us or stop in to visit.

Every single customer is important to us.

Here, you’re not a number. You’re a real person with a name. We are truly grateful when you give us the chance to be a business partner and your printer. We want you to know that it’s totally okay to have high expectations for customer service when you work with our printing firm.

So please… go ahead and call us. Somebody nice will always answer.

You Might Be Surprised…

Ink and paper may still play a key role in our business as printers, just as it has for hundreds of years, but that doesn’t mean we don’t know technology, too.

We’ve partnered with some of the leading Internet technology companies and have integrated a lot of helpful digital tools into our website, in order to provide you with the best experience possible when ordering your printing online.

You might be surprised to know our printing firm’s digital capabilities rank in the top 1% of printers nationwide. If you’ll compare apples to apples, you’ll see that we provide many online benefits our competitors simply cannot match… benefits designed to contribute to your success and to make your experience of buying printing online more convenient.

Stuff That Matters

Detailed product information and tips for making the most of your printing dollar.
Regularly updated graphic arts news.
An ideas collection and samples of our best work.
Resources and tech tips.
Online estimating, ordering, and “send a file” capabilities.
Instant pricing that updates automatically depending on the specs you provide for your order.
FedEx and UPS integration that makes shipping your order a breeze.
Comprehensive order tracking that keeps you informed of your order’s status throughout the production process.
A twice-monthly digital newsletter filled with technical tips and printing/marketing advice.
An online reorder form library that allows viewing of your printed materials.
A secure website within a website exclusively for your company, accessed by a secure portal. Here you can view order histories, place reorders, and manage your company’s print purchasing.

We have made a major investment in digital technologies in order to provide you with a large collection of easy-to-use online utilities. If you’d like to learn more about how our website can save you time and money, please call or email us today.

Our #1 Boss…

… Is You – Our Customer!

You are not an interruption to our work. You are the purpose for our work.
Here are five ways we’ll try to make a positive difference in your life…

Simplicity

We’ll do everything we can to make the process of buying printing easy. Once you tell us what you want, we hope you’ll be able to “forget about it” until we deliver your job on time, exactly as you asked for it.

Helpful, Friendly Attitudes

We don’t hire grumpy people. As you communicate with our staff in person, through email, and over the phone, you’ll quickly see that we employ people who care about your efforts.

Responsiveness

We will act quickly on all of your questions or inquiries about your printing projects.

Honest Answers

Our only agenda is to make you satisfied with your print-buying experience.

Principled Service

We’ll provide realistic deadlines, accurate quotes, and honest counts.

If you don’t love it,
we’ll fix it! Guaranteed!

Order the Highest-Quality Printed Products with Confidence!

Quality Standards
You have high standards, and it’s our mission to exceed them every step of the way. That’s why at PBR Printing, you’ll have:

The finest papers
Earth-friendly inks and consumable products
Service-minded project managers, and
Guaranteed on-time results.

Extraordinary Service
When you wish a business would go to extraordinary lengths to satisfy and delight you, that’s us!

By going above and beyond to serve you, we hope to create a long-lasting relationship and make sure you know we see you as not just a customer – but as a partner.

Meaningful Value
When you partner with PBR Printing, you’ll receive high-quality printing, on time, on budget, and at a competitive price.

We have our sites on providing the best value so that you walk away with a smile, every time.

PBR Printing Customer Philosophy

These customer service quotes are some of our favorites and illustrate our view of our customers.

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” – Sam Walton
“He profits most who serves best.” – Arthur F. Sheldon
“Be everywhere, do everything, and never fail to astonish the customer.” – Macy’s Motto
“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” – Jeff Bezos
“Every great business is built on friendship.” – JC Penney
“In the world of Internet customer service, it’s important to remember your competitor is only one mouse click away.” – Doug Warner
“Well done is better than well said.” – Benjamin Franklin
“If you don’t care, your customer never will.” – Marlene Blaszczyk

Here are samples of the printing work we do. Use the right and left arrows to scroll through the images, or click on a thumbnail to advance directly to that slide. Click on the slide itself to enlarge its preview.

A Safe Place to Buy Print Online

Your privacy and confidentiality are very important.

We are committed to your privacy. Consequently, we have set a very high standard in safeguarding your personal information and will protect the information you share with us.

Our privacy policy applies to all information that we collect on this website, as well as in telephone conversations, e-mail transactions, and through in-person order placement.

When you make a decision to allow us to be your printer, we believe we have a deep responsibility to protect the confidentiality of any proprietary information, company sales and marketing strategies, and confidential product specifications you provide to us. The content of your documents will remain private, confidential, and secure at our printing firm.

Your Responsibility

When using this website, you accept and agree to the terms and conditions of this security and privacy policy.

To do a better job protecting your privacy needs, and to adapt to new laws, legal standards, and printing industry standards and customs, we will periodically review our Security and Privacy Policy.

We reserve the right, at our sole discretion, to make changes, modifications, alterations, and updates to this policy at any time. If changes are made, we will not contact you. It is your responsibility to personally check the Security and Privacy Policy for changes, modifications, alterations, and updates.

Customer Information

When you become our customer, you may be asked to provide us with certain information, including your company name, your name, and your e-mail address.

This information will be used for unspecified updates and communications about your order, questionnaires to measure your satisfaction, and announcements of new products, services, and special pricing promotions.

We use the information we collect to improve the customer experience. We do not share, sell, or otherwise disclose information about our clients to any other party except as required to process and ship purchases.

Security

It is our policy to protect your information from all types of loss, misuse, or alteration.

Any artwork files or documents submitted will be treated with respect and the utmost care. Our website has redundant security measures in place to protect against the misuse of information that we control, including credit card numbers.

All data is protected using the most advanced methods currently available. However, we remind all customers that no electronic transaction is ever 100% guaranteed safe.

Cookie Files

In order to provide you with the best website experience possible, we may store non-critical information about you by embedding cookies on your computer hard drive.

Some of our strategic partners, such as those with links to our website (like Adobe), may use cookies, but we are not responsible for the abuse or misuse of any information gathered through the use of cookies by such third parties.

Customer Service

We will communicate with customer users on a regular basis in order to provide superior service.

Both our customer service and production teams use email and phone information to communicate with customers about issues relating to their orders.

Links

This website may contain links to other websites.

We encourage our customers to be aware that when they leave our website, we are not responsible for the privacy practices of those websites.

Free Newsletters, Announcements, Contests, and Surveys

We may contact you from time to time to provide you with a free newsletter or to make you aware of special offers, pricing promotions, surveys, or contests.

Your participation is strictly voluntary. You may request that your name be removed from our list at any time. Any information we may gather by these means will be used to provide better service and customer care. We will not share any of this information with others.

If you have any questions, comments, or feedback about our Security and Privacy Policy, please contact us.

4509 Driftwood Drive
Cheyenne, WY 82009

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Going Green

It’s Okay to Print!

Did you know that printing actually helps to sustain our forests for a large number of different reasons?

For starters, growing and harvesting trees is an enterprise that provides jobs for millions of people all over the world. Thanks to improved forest management techniques, we now have more trees today than we did even 100 years ago.

Forests are great for the environment – they provide clean air and water, wildlife habitats for animals, carbon storage and more. By using trees to create materials like paper (which is biodegradable, renewable, and ultimately sustainable), you’re making room for new trees that become a valuable part of an industry that provides a livelihood for countless people, and sustains a delicate ecosystem as well.

The Facts

If we have more trees now than we did in 1900, it means that the ways in which we use paper has NOT affected our forests in a bad way.

Using paper products means that old trees get to be harvested and put to good use. Forests get replanted with new trees that serve a very real benefit to the environment.

By increasing the need for trees by keeping paper and print marketing relevant, you’re actually playing a very important role in helping the environment sustain itself and continue to be naturally healthy well into the future.

Save a tree and choose print!